It is possible that the Dell Backup and Recovery application is not working because there was an error while installing the software. You can refer to the instructions below to make sure you installed Dell Backup and Recovery correctly:
• Step 1: Visit the Dell website and download Dell Backup and Recovery.
• Step 2: Run the Setup and allow the program to make changes to your PC.
• Step 3: Follow the prompts on the screen and restart your computer.
• Step 4: Let the update finish before you open Dell Backup and Recovery.
If you find that the application does not work even after reinstalling, you can call the dell technical support number and ask for additional technical assistance.

Read More:- Dell Phone number